I have called the 100 number and even visited a branch in East Legon, and still I cannot load blackberry data packages on my phone. I have even bought 25 GHC worth of credit to try and get a monthly package but still nothing. I am disappointed for two reasons: a) they said when I left the store Iwould receive a follow up call, still haven't received it and b) they said when I called I would recieve a follow up call... still waiting. All in all... Voda follow up is sucking. I am usually a big fan of Voda, largely because mobile service is relatively consistent and they double credit. I even ported away from MTN because of this. I am considering another port to Glo.
i don't understand why it's not working...*125#...that's normal data plans...you can also try *700#....vodafone has so many data smart codes it's confusing!! they're just getting on my nerces
I am impressed. I received a birthday wish from the bank. Nice.
For over 6 months now, i am not been able to access Skype on my GLO Data. There seem not to be any formal communication on this!.....WHY?
I am EXTREMELY disappointed in Vodafone! My broadband didn't work for 3 weeks ( I reported it from day 1), yet a few days after it was repaired they've cut me off because my subscription has expired. When I complained, they said I didn't request for my account to be suspended! What nonsense... Aren't they networkedjQuery182030290506035089493_1382000492591 Isn't billing made aware when an account isn't working.....And to add insult to the injury they are saying I should just go and pay....and I am on the downloader package - which is one of the expensive ones... do they think money grows on trees....mtchewww
the same thing happened to me...fortunate for me i called back a week later to complained, which was when i was informed about suspending the account...they're just thieves!!!
Please be careful when buying food from Bassilisa branch on the Spintex road. Not only will you get poor customer service, I was shouted at because the person taking my order got it wrong, but you could get food poisoning as well. I was recovering from Malaria this weekend and decided to order food from the joint only to be shouted at and to come down with a mean attack of food poisoning after eating their food. That means the food was really spoilt. Please refrain from ordering from that branch. I suspect management hardly frequents there. Do not get me wrong, I love Bassilisa, but I definetly will not order food from that particular location ever again, at least until something is done about the standard of service and health.
Whatever happened to them? They just suck
@sogoojo to make it easier for Nitel to listen, we'll need to know exactly in what areas they suck.
MTN most terrible network. U only think of sponsoring shows nd nt abt hw bad ur network is. Ma network aint working for like three days now so hw do i txt for this ma mentor contestant. U see he has left the competition. I quit oooo i quit. Now it 10999 nd still reducing.
I received this sms from Airtel today. "We appreciate your patience with issues faced on data over the last couple of days. As a token of thanks, 30 more MBs has been credited to your account. Airtel" That is wonderful
Although I like the idea of this site, why can we not sign up with a socia media account like Twitter or Facebook...? We could still chose a screen name for Kuzima in case we do not want our identity shared. Making a whole separate pw etc is why people do not use this site more!
Hi @kajsaha .. Soon users will be able to sign up using social media channels. We have some big updates coming soon. Thanks very much for the suggestion
wow.. this is iinovation at it's peak.. just wonna thank everyone at kuzima for bringing to us this awesome platform.. oseeeeey Kuzima!!
I think GTBank is doing a pretty awesome job with their online banking transfers. I would wish they could interface with other Ghanaian banks to enable inter-bank transfers. That will be the bomb!
I like it also that they are pretty quick with email support.
For over 18 hours now, i've bee trying to call contact numbers for DreamOval to assist me topup my iwallet account and buy a domain name on their own Qikli platform. Nobody seems to mind me.
Is that how to treat a customer?
Hello Sir, our contact number is 0303-411045. Apart from that DreamOval can be contacted by e-mail (email@example.com OR firstname.lastname@example.org) DreamOval is aalso constantly available on social media channels: Facebook, Twiter,
Please note that our phone service is dependent purely upon Vodafone Ghana. That is why we have the above channels open for us to be contacted. Feel free to use any of them if you feel one channel is failing you. Regards.
For many years now GTV shows old and boring programmes. one would have thought that the other tv stations would be some sort of competition for them to step but no. they still remain same old tv station. no creative minds to turn the station around.
Aabbaa. what a shame airtel? Its unbelievable. A month after deducting my credit due to system upgrade my credit still not refunded. Called 20 times and all i keep getting is those their 'choral' messages, we are sorry ....
....... one month and still counting. WHat a system..
The management of ADB, must take a second look at their services at the Ashiaman Branch. i spent almost one hour just to purchase a PASS PORT FORM. In fact, transaction turn around time is extremely bad!
I was recently at the Vodafone Care Center in Circle for a SIM card replacement. The lady who attended to me laughed at me when I presented a letter for a SIM card replacement. I presented the letter because it was a corporate line and knowing very well, I needed an ID card for a SIM card replacement, I went with a letter from my company as it was a corporate line and not registered in my name. I was so embarrassed because, most of the clients overhead the conversation. I hope it doesn't happen to anyone else.
I think there is an issue with vodafone's login. The system should have every details of your business with them and not just track bandwidth usage. Is that all they can provide for users. There should be available daily usage as well as usage statements and a lot more which would even help avoid calling their buggy cs line who cant even offer required info.
I expect a big company like vodafone to have a well functioning website. after going through all the hardship to register so u can just track your bandwidth usage, the 'view bill' link has no information. besides, a website should be self explanation, this one right here is NOT! Vodafone, have you heard of software quality assurancejQuery1820006666583045902841_1360752100285 your site really SUCKKK!
I called this Sat 9th Feb to make an appt for a mani-pedi for Sunday 1:30. The lady who answered told me they opened at 2:00. So I asked for an appointment at 2:30. She said it would have to be 3:00 because "some of our staff live far". Her tone was impatient. I told her to forget the appointment, and took my business to your competitors. The owner should be careful about losing potential customers. If you open at 2, your staff SHOULD be there at 2. I think you should also put a 'complaints/ feedback' option on your website. Remember that every 1 complaining client = 10 who did not complain and just walked away ..
that's surprising because they're normally very friendly when i call!
i can't forget the pains on me when ghana commercial bank rob me when i was out side ghana, my accounts has been double debited an amount of GHc1500.00 when i used their master card for withdrawals i come down and lodge a compliant and was to they can do anything about because that there is time frame. What a big shame
Dear all , is very shameful how GPHA are really releasing their lands. Drive through the comm 3 to the school bus stop at Tema and u can see in between the car park exit and the new cfs the Land is lease to build filling station. In between such arena is very bad. What. TMA saying, EPA and othe officials. God hv mercy
I praised GT Bank and selected Praise but it's showing otherwise. Kindly correct, please.
We apologize for that error @Pee75. We will fix that right away
@Pee75 we have rectified the error. Thanks for drawing our attention to it.
GT Bank service delivery is indeed awesome these days. I have lots of great experiences to share but the most recent one i find worthy of mention is when i walked into their H/O to apply for a VISA card for my Boss who wanted to stop using one he had from another Bank, from poor service, of course. My Boss was travelling a week after. The gentleman (named Cyril Ghansah) made it clear the VISA card i wanted could only be delivered after 1 week but quickly recommended another card similar to that which could be made ready immediately for usage while my requested VISA card is produced. I requested for this other card and in no time, it was delivered, although not every portion of my application had been completed at the time of delivery. My Boss now has directed that his old account be closed. I give you guys thumbs up!
My Airtel line has been inactive for a week due to no fault of mine. Apparently network coverage on some numbers that ported from MTN suddenly went off. Anytime I go there to complain they only tell me "we'll work on it", and write my number down. One week and counting.
Vodafone Ghana cannot cease to amaze. You dial 123 and the voice prompt asks you to dial 1 if you want to recharge your account............dial 4 for information about the service, etc. Upon dialing 4, the prompt tells you to call 011 that customer service officials will deal with your enquiry. Surprisingly, when you call 011, all you get is "sorry the number you've dialled is incorrect please check and dial again." What a shame!
Hahahahahhaa. Amazing. What a shame indeed
@Pee75, we just replicated what you posted and got the same feedback. Vodafone will definitely hear about this. Thanks for the info
trust me, you will regret it if you go to ips for a degree programe
I really thank starbow for their great work. Reliable and nice
I couldnt agree less. I have loved their flights to Kumasi every time I used them.
They are really Doing well but they need to learn hoow to offer discount .
I went to deposit money for a friend, I was of the opinion i will stay in bank filling unnecessary cash deposit forms. I was surprised when the cashier just asked for the account number and i was done. so so efficient. Other banks should learn.
Other banks should indeed watch and learn. Their Internet banking is also great but can definitely get better.
thank you for this platform. we must encourage people to post here to stop bad attitude in our society
Thanks @sot2bn. We really appreciate your using this platform and hope you tell your friends about it so together we can promote quality customer care.
The service has always been utterly miserable for the cost but the new caps and increased charges are outrageous. It is simply a monopoly taking unfair advantage of it's power over the market. Do you think they could do this if there was even just one other fixed line broadband internet provider? of course not. They know people are stuck using their service so they can do whatever they like and charge the earth for old rope. Shameful.
We used to have unlimited internet for GHC 70. Now we have 15GB for GHC65. In addition, New applicants are required to pay 3 months upfront from 28 November, 2012. ie in addition to GHC99 installation. WHY IS VODAFONE FORCING GHANAIANS TO PAY 3 MONTHS UPFRONT? WHY ARE WE GETTING LESS VALUE from UNLIMITED to 15GB? That means i may have to pay GHC65 two times in a month. If not then i have to pay GHC200 for 60GB. The NCA should do something about it. I feel like my had is being twisted around my back and I am SHOUTING for help. I think Ghjanaians feel the same. Vodafone . . . power to .. sorry WE DRAIN THE MONEY OUT OF YOU
Great website really helps
many thanks @benjaminT. You can always help us make the website better by suggesting what you'd love to see us to.
Service has gone DOWN THE DRAIN! It's Saturday and there aren't enough people on staff, and the one I got saddled with had no idea about Google Hangout or how to use it. 30 minutes later @busy, I'm sitting here typing this. About 1/4 of the machines have webcams, and yuo're supposed to be able to use them without functioning microphones. Unacceptable!
@ranta .. we have told Busyinternet about this. We'll let you know when they respond.
@ ranta: we are extremely sorry for what happened to you on the said day and apologise unreservedly.
@ranta: Regarding the number of staff on duty, we weighed the situation and know they should be able to handle all situations that may come up during a particular shift. We have spoken to the said staff. on the matter of machines not working, let us assure you that we are working on rectify the situation. Please, do not hesitate to contact any of our supervisors or managers anytime you are around as they will be ever willing to assist you in anyway possible. We thank you.
bought their modem a week ago and i must say i am not disappointed. i will recommend it any day
I completely agree with you. They have really impressed me too.
Their ring road central branch banking hall is really pimped and very customer friendly. Lovely.
You are just liars why?
@linpopo... What did Safaricom lie about?
Lately GT has taken their email communication very serious. They send me lots of very useful information by email. Good. Keep it up.
Yea I think they are the best in Ghana now.
There is no doubt GT bank is the best bank in Ghana
I will surely join them soon, depositing cash there is so fast and efficient. no time wasting filling unnecessary info on cash deposit slips.
Its been very hard to unsubscribe from the tigo caller tunes. The call center always tells me its done but I still get billed anytime I recharge
GEEZ Kuzima, i didnt PRAISE tiGO in my previous comment - I SHAMED them. By default SHAME is the selected option box so why this error?
@onedan1 we are fixing this right away. We are very sorry about that and thanks for bringing it to our notice
@onedan1 .. error fixed. Thanks again