I opened a corporate account at their airport branch and requested for a cheque book. My new office ws close to their Headoffice branch so I made transfer request. I went to the headoffice on the day they had asked me to report only to be told it hadn't been sent. This happened on 2 occasions and on both occasions I had to make a withdrawal with counter cheque and got charged. After 2 weeks I go again and it was still not jn so out of frustration I tell them not to transfer again, and that I would go pick it up myself. I go to the airport branch and am told it's been sent to the headoffice, I return to the head office branch and am told it wasn't in, I sit in the banking hall for 1 hour and they have no clue where it is, I had to call a friend who is a member of staff to come make some calls before the cheque book is brought in (from where I don't know).
This is getting terrible, on one occasion I withdraw money and they give me some huge coins and I complain and yet the lady insists no I take them (with a smile).
It hurts me because this is a bank I hv introduced to over 20 friends..........Complacency has set in GT Bank
It been 3 weeks now that i have been going for ear piece for my TECNO N3.The story is always the same:it is finished.If you ask the sales girls when they will receive the next consighment.They give you a cheeky answer.Meanwhile,there are some guys outside who are always having TECNO items.These guys are nearer to the office and always sells at a much higher price.I want to know if TECNO is aware that its branch at Kumasi is in short supply of phone accessories?I dont know if they want us to stop using TECNO Phones.They should tell us.We are sick and tired
Infact some of the sale girls at Adum Kumasi TECNO main office are disrespecful to customers.They are very rude on phone.I dont know if they were taken through customer relation.Their attitude to work is negative.They will pull the company down if they are not checked
Every evening data goes off and on like dumsor!
Customer service lines never work!
Airtel GH started very well, now they are screwing up like their counterparts. I think they have customers and I understand the drop in quality services, and that is their problem, but mine is they should stop bothering me with their short messages and calls I haven't asked for. Oh i wouldn't have been bothered, but looks like the drop in quality of service got me to. Three years ago Airtel was the fastest internet around the Akuapem area, now its the slowest and you cant even browse at off peaks. I would just ask again before i jump to the next train. I would ask again, stop bothering my phone with messages I haven't asked for. I use to rally for Airtel GH and now trust me i am doing it more faster in the opposite
UBA Group you have been utterly disappointing! it is taking you 3-4 months to replace my Visa card. For a customer who has banked with you since the days of Standard Trust Bank days I must say your service to this client has been to say the least appalling. I have to come there almost every week only to be told next week come again with no courtesy of a phone call for 3 months. I am promised to be kept updated on why a simple request such as replacing a Visa card and to date none! Get your act together. I guess in this day of competitiveness the solution is simple...
@soosket... thanks for using Kuzima. We have escalated your complaint to UBA.
I am an Airtel Ug customer but am now so fed up of their fake services. I give them credit for their attractive adverts but wats the point of attracting people to your network yet you don't deliver the services you depict in your ADS. I for one am preparing to change to another network so that i save you the burden of being a customer.
Hi Nicholas .. we are escalating your comment to Airtel Uganda .. Can you give us an example of a service they promised in an Ad but didn't deliver on? That will help
There ADS of Airtel 3.75G Internet, The internet in my area is too poor yet am in the Capital.
This branch the cashiers talk any how they make u feel like u re coming to barrow money but rather i am coming to deposite money to keep their job
Hi @stone1 ... GCB will hear about this
It happens lot of times most places and not just with GCB Bolgatanga. Do you really relay this to them? Please do, We all help make a better Ghana and this platform is a starting point, if not already
There is this guy at the check in counter today.. Samuel m. Opare-addo. He asks almost everyone after checking them In for money. This is unacceptable.
My internet at home has never worked successfully for more than two weeks. Anytime I called the 100 line, am told some one will call me to attend to the issue, but it always take more than two weeks for some one to attend to me whiles my data validity period is running. I end up paying money for the service that I cant enjoy. Please stop milking us and give us value for money. As I write now my internet is not working meanwhile my data validity period will not be extended.
@mnarros... we are escalating this to Vodafone on your behalf
Vodafone finally came and worked on my network, it is working perfectly since then. I hope it continue to work oh.
@Benyx.. This is wonderful news. Bravo to Vodafone Ghana for responding so promptly
I just had a call from Vodafone saying they will come and check on my internet today. I pray they really come.
They calling you is a great first step. They will come.
All that they are interested in is receiving subscriptions. I am a broadband user and on a download package paying 180 ghana cedis a month, I requested for a static ip address six months ago paid 50 cedis as charge and was given some numbers after 2 months which never worked I reported to them and after a day the internet went off causing me to loose 479GB of data because they claim it has expired. I became so angry and changed the package to browser paying 65 ghana cedis a month. I paid for one month and after 5 days it went off again I reported and it took them 3 weeks to come and fix it I again ended up loosing 7GB. I paid 65 just last month and currently I am off I reported two weeks ago and have since not head from them. I am planning of sending a complain to national communication authority. It is unfortunate to say the least
@raspapio .. we have escalated your comment to Vodafone. We will keep following up on your behalf
@Raspapio, I will be glad to join you in reporting them to the National Communication Authority cos it seems like they are only interested in defrauding costumers.
The name Vodafone is the worst thing that ever happened to me and my family when it comes to broadband
Vodafone is playing hide and seek with my office internet. Its has not being working well at all...it works for 5mins and goes off for 10 to 20mins, my company depends on internet to survive and since last year the network is very bad. I have been calling their 100 everyday to report but i keep hearing the same story, "A report will be sent on your behalf so they will come and work on it for you." for more than 90days am still experiencing the same problem...Gosh!!! pls help because my company is loosing
@Benyx .. we have escalated your comment to Vodafone. We will do our best to get them to stop hiding and seek you instead.
Thank you Kuzima
You are most welcome. Remember to tell your friends about Kuzima.com
I sure will do so. thanks
Imagine my frustration if I can not download a 914kb file with my fix broadband internet. Vodafone please when will my report be sent so you can come and work on my internet for me...an on and off internet is very irritating and I might be forced to sue your company. Imagine an internet which will work for 5mins and go off for about 10mins and come back on again. It is like this from Monday to Friday 8am to 5pm every day. My internet expires on 21st January 2014 and I still have 10GB data, where will the rest of my data go incase it expires?
I signed up for gcb internet banking about a year ago and the experience is amazing. The stress of going to the banking hall to transfer funs to other accounts is over. I'm able to check my balance, view my statement and whole lot with the internet banking at my own convenience even on my phone. I think most of their customers don't know of this service. I would advise they advertise the product for a lot more customers to stop going to the banking halls. Big ups to them on this one.
@hegzi4 ... This is indeed great news. We have shared it with GCB and should hopefully be seeing adverts out soon thanks to you. Don't forget to tell your friends to also use Kuzima to reach the brands that serve them
These hostels charged enormous prices from all kind of students,visitors,giving out rooms to church people even when students are writing exams yet they can't spray the place which is full of Mosquitos.We get malaria at the end of every semester and these hostels are aware but refusing to heed to the plight of students and it's very bad..
@Kevink9924... We want to escalate your concern to those directly in charge but we need just 2 clarifications from you. Are Limann and Kwapong hostel block names? Also, are these hostels being managed by Ghana Hostels?
I have been sitting waiting for the system admin to come and fix something on the receptionist's Computer so she can print an estimate for me to pay with. I thought paying was the most important part that should never be toyed with. Almost 30 minutes and counting.
The receptionist is actually very polite. she keeps apologizing every now and then for the delay
I had to pay almost a 100gh only to replace my license when i had to pay a 20- 30gh cedis.... Corruption at its best.....
@mcdavesyaw... did you pay to official staff who should have taken less amounts?
I have called the 100 number and even visited a branch in East Legon, and still I cannot load blackberry data packages on my phone. I have even bought 25 GHC worth of credit to try and get a monthly package but still nothing. I am disappointed for two reasons: a) they said when I left the store Iwould receive a follow up call, still haven't received it and b) they said when I called I would recieve a follow up call... still waiting. All in all... Voda follow up is sucking. I am usually a big fan of Voda, largely because mobile service is relatively consistent and they double credit. I even ported away from MTN because of this. I am considering another port to Glo.
i don't understand why it's not working...*125#...that's normal data plans...you can also try *700#....vodafone has so many data smart codes it's confusing!! they're just getting on my nerces
I am impressed. I received a birthday wish from the bank. Nice.
For over 6 months now, i am not been able to access Skype on my GLO Data. There seem not to be any formal communication on this!.....WHY?
I am EXTREMELY disappointed in Vodafone! My broadband didn't work for 3 weeks ( I reported it from day 1), yet a few days after it was repaired they've cut me off because my subscription has expired. When I complained, they said I didn't request for my account to be suspended! What nonsense... Aren't they networkedjQuery182030290506035089493_1382000492591 Isn't billing made aware when an account isn't working.....And to add insult to the injury they are saying I should just go and pay....and I am on the downloader package - which is one of the expensive ones... do they think money grows on trees....mtchewww
the same thing happened to me...fortunate for me i called back a week later to complained, which was when i was informed about suspending the account...they're just thieves!!!
Please be careful when buying food from Bassilisa branch on the Spintex road. Not only will you get poor customer service, I was shouted at because the person taking my order got it wrong, but you could get food poisoning as well. I was recovering from Malaria this weekend and decided to order food from the joint only to be shouted at and to come down with a mean attack of food poisoning after eating their food. That means the food was really spoilt. Please refrain from ordering from that branch. I suspect management hardly frequents there. Do not get me wrong, I love Bassilisa, but I definetly will not order food from that particular location ever again, at least until something is done about the standard of service and health.
Whatever happened to them? They just suck
@sogoojo to make it easier for Nitel to listen, we'll need to know exactly in what areas they suck.
MTN most terrible network. U only think of sponsoring shows nd nt abt hw bad ur network is. Ma network aint working for like three days now so hw do i txt for this ma mentor contestant. U see he has left the competition. I quit oooo i quit. Now it 10999 nd still reducing.
I received this sms from Airtel today. "We appreciate your patience with issues faced on data over the last couple of days. As a token of thanks, 30 more MBs has been credited to your account. Airtel" That is wonderful
Although I like the idea of this site, why can we not sign up with a socia media account like Twitter or Facebook...? We could still chose a screen name for Kuzima in case we do not want our identity shared. Making a whole separate pw etc is why people do not use this site more!
Hi @kajsaha .. Soon users will be able to sign up using social media channels. We have some big updates coming soon. Thanks very much for the suggestion
wow.. this is iinovation at it's peak.. just wonna thank everyone at kuzima for bringing to us this awesome platform.. oseeeeey Kuzima!!
I think GTBank is doing a pretty awesome job with their online banking transfers. I would wish they could interface with other Ghanaian banks to enable inter-bank transfers. That will be the bomb!
I like it also that they are pretty quick with email support.
For over 18 hours now, i've bee trying to call contact numbers for DreamOval to assist me topup my iwallet account and buy a domain name on their own Qikli platform. Nobody seems to mind me.
Is that how to treat a customer?
Hello Sir, our contact number is 0303-411045. Apart from that DreamOval can be contacted by e-mail (firstname.lastname@example.org OR email@example.com) DreamOval is aalso constantly available on social media channels: Facebook, Twiter,
Please note that our phone service is dependent purely upon Vodafone Ghana. That is why we have the above channels open for us to be contacted. Feel free to use any of them if you feel one channel is failing you. Regards.
For many years now GTV shows old and boring programmes. one would have thought that the other tv stations would be some sort of competition for them to step but no. they still remain same old tv station. no creative minds to turn the station around.
Aabbaa. what a shame airtel? Its unbelievable. A month after deducting my credit due to system upgrade my credit still not refunded. Called 20 times and all i keep getting is those their 'choral' messages, we are sorry ....
....... one month and still counting. WHat a system..
The management of ADB, must take a second look at their services at the Ashiaman Branch. i spent almost one hour just to purchase a PASS PORT FORM. In fact, transaction turn around time is extremely bad!
I was recently at the Vodafone Care Center in Circle for a SIM card replacement. The lady who attended to me laughed at me when I presented a letter for a SIM card replacement. I presented the letter because it was a corporate line and knowing very well, I needed an ID card for a SIM card replacement, I went with a letter from my company as it was a corporate line and not registered in my name. I was so embarrassed because, most of the clients overhead the conversation. I hope it doesn't happen to anyone else.
I think there is an issue with vodafone's login. The system should have every details of your business with them and not just track bandwidth usage. Is that all they can provide for users. There should be available daily usage as well as usage statements and a lot more which would even help avoid calling their buggy cs line who cant even offer required info.
I expect a big company like vodafone to have a well functioning website. after going through all the hardship to register so u can just track your bandwidth usage, the 'view bill' link has no information. besides, a website should be self explanation, this one right here is NOT! Vodafone, have you heard of software quality assurancejQuery1820006666583045902841_1360752100285 your site really SUCKKK!
I called this Sat 9th Feb to make an appt for a mani-pedi for Sunday 1:30. The lady who answered told me they opened at 2:00. So I asked for an appointment at 2:30. She said it would have to be 3:00 because "some of our staff live far". Her tone was impatient. I told her to forget the appointment, and took my business to your competitors. The owner should be careful about losing potential customers. If you open at 2, your staff SHOULD be there at 2. I think you should also put a 'complaints/ feedback' option on your website. Remember that every 1 complaining client = 10 who did not complain and just walked away ..
that's surprising because they're normally very friendly when i call!